Shipping policy
Effective Date: [Insert Date]
This Shipping Policy explains how [Store Name] processes, ships, and delivers orders placed through our store.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be delayed slightly.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- International Shipping: 7–21 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, or other factors outside our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking information, if available.
Tracking updates may take up to 24–48 hours to appear after the shipment is handed to the carrier.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer. If an order is returned to us due to an invalid or undeliverable address, additional shipping charges may apply to resend the package.
Lost, Stolen, or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
If your package is lost or significantly delayed, please contact the carrier first using your tracking number. You may also contact us at [your contact email], and we will do our best to assist.
International Shipping
Customers are responsible for any customs duties, import taxes, or fees that may apply to international orders.
We are not responsible for delays caused by customs.
Damaged Items
If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of the damaged item and packaging.
We will review the issue and work with you on a replacement or refund where appropriate.
Order Issues and Questions
If you have questions about your shipment, contact us at:
Doorstep Delights
doorstepdelightsllc@gmail.com